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Contact Us
Tymin Industries Limited
Contact Person: Melon Zhang
Position Title: Sales Director
Email: melon@tymin.com
Skype: melon-zhang93
Phone: +86-18565726331
Tel: +86-755-28571380
Website: www.tyminphone.com
Add: 2nd Floor, No. 5, Laocun
Industrial Park 2nd Road, Xinmu
Community, Pinghu Street,
Longgang District, Shenzhen, China Contact Now

After-sale service

Tymin After-Sale Service Policy 

This policy covers only those defects that arise as a result of normal use of the product, 
and does not cover any other problems, including those that arise as a result of: 

a. Improper maintenance or modification; 
b. Software, parts or supplies not provided or supported by Tymin; 
c. Unauthorized modification or misuse. 
d. Hostile operation environments, or natural disaster such as thunder, fire, flood and 
other acts of God. 
e. Damage of the appearance of the products. 
f. Uncrating, setup, installation or the removal and re-installation of products after repair. 


The details of the after-sales service policy is below: 


1.
The goods can be replaced within one week if customers don’t like the products 
appearance or functions(not quality problem) after received the goods. But customers 
should make sure the products and packages were not damaged. And the come and go 
freight charge need to be paid by customers. 

2. Three Months Free Maintenance. 

1). If the products have problems within one month after received goods and can not be 
solved in customer side finally, the problem products or parts can be return to Tymin. 
If it is do the product quality problem after check, Tymin will undertake the come and 
go freight charge. If not the quality problem (such as, not correct use, lightning cause, 
etc), customers should pay the come and go freight charge. 
Note: for the return goods, the sender need to prepay the freight charge when delivery 
out, then calculate the prepaid freight charge into next order.
 
2). If the products have problem(not improper use or force majeure) within 2-3 months 
after received goods, Tymin will pay the freight charge after repaired. And the 
customer should undertake the returned freight charge. 

3.Warranty

1) If the products have problem during warranty period(more than 3 month after received 
goods), the customers only need to pay the replaced components and come and go 
freight charge, not need to pay the repair charge. 

2) If the products have problem after the warranty period, Tymin also will maintain the 
products. And the customers should not only pay the replaced components and repair 
charge, but also need to pay the repair charge. 

4. If the customers find there is product models which Tymin sent not correct or less 
shipping usually within 3 days after receive the goods. Tyminwill send the correct 
or less shipping ones to customers. And Tymin will pay all expenses produced by 
our mistake. 

5. In order to help to save customers or Tymin freight charge or other cost, it is better 
to send the maintenance products with the new orders together. 

6. Tymin shall have no obligation to repair, replace, or refund until getting the defective 
product from customers. 

7. If Tymin is unable to repair or replace a defective product which is covered by 
Tymin's warranty, Tymin shall refund the purchase price for the product within a 
reasonable time after being notified of the defect. 

8. This warranty is valid in any country that covered Tymin products. 

9. Above after-sale policy only apply to products supplied directly from Tymin Industrial 
Limited.